DELIVERY TIMES AND RETURNS
During Black Friday, delivery times may be extended by up to one additional day.
• Shipping Catalonia delivery in 24 hours.
• Shipping Spain peninsula delivery in 24/48 hours.
• Shipping Balearic Islands and Portugal delivery in 24/48 hours.
• Shipping Canary Islands, Ceuta and Melilla delivery in 3-7 days.
• Shipping Europe delivery in 24-72 hours.
• International Shipping delivery in 3-7 days (may vary depending on customs).
• Free returns only for defective product.
PRODUCT PRICES
Handbol A UN PAS guarantees the price of the product on the day you make the purchase, regardless of the day the delivery is made.
All prices shown on the website http://www.handbolaunpas.com include the Value Added Tax (VAT) in force at any given time, except the orders with shipping out of the European Economics Community that will be shown and sold without Taxes (without VAT). Because Taxes will be paid in their country before the delivery.
The price of the product does not include shipping costs. The validity of the promotions will have the temporary character that is required at all times.
SHIPPING AND DELIVERIES
Handbol A UN PAS reserves the right to change the type of shipment and the company as long as it is not detrimental to the customer.
Payments made by bank transfer or account deposit will not be accepted until we receive proof of payment and money is placed in our bank account.
Catalonia
Shipping costs €5. Free for all import orders equal to or greater than €80. Delivery in 24 hours. Shipping with the MRW company.
Peninsular Spain
Shipping costs €6,5. Free for all import orders equal to or greater than €80. Delivery between 24 and 48 hours. Shipping with the MRW company.
* Postage will be paid whenever there is a promotion or discount.
Balearic Islands | Portugal
Shipping costs €7. Free for import orders equal to or greater than €80. Delivery between 24 and 48 hours. Shipping with the MRW company.
* Postage will be paid whenever there is a promotion or discount.
Canary Islands
Shipping costs €8-10. Handbol A UN PAS is not responsible for customs taxes. Delivery between 3 and 7 days. Shipping with the Correos Express company.
* Postage will be paid whenever there is a promotion or discount.
Ceuta | Melilla
Shipping costs €12. Delivery between 3 and 7 days. Handbol A UN PAS is not responsible for customs taxes. Shipping with the Correos Express company. * Postage will be paid whenever there is a promotion or discount.
France | Italy
Shipping costs €15. Delivery between 24-72 hours. We ship with the company DHL or Fedex. * Postage will be paid whenever there is a promotion or discount.
International Shipping
Shipping costs €25 for Europe. Shipments will be made through the company DHL or Fedex. Delivery between 24-72 hours. Handbol A UN PAS is not responsible for customs taxes.
* Postage will be paid whenever there is a promotion or discount.
International deliveries
Shipping costs €45 rest of the world. Handbol A UN PAS is not responsible for customs taxes. The delivery time between 3-7 days. I ship with the company UPS or Fedex.
* Postage will be paid whenever there is a promotion or discount. Change or return is paid by the costumer.
There are some countries where the fees and taxes applied at customs can be very high. According to our experience these countries are: Argentina, Brazil, Uruguai, Chile... Also countries in the East of Europe can be problematic. You should inform yourself about the taxes in your country before placing an order. The acquisition of a package in Handbol A UN PAS implies acceptance of these conditions.
ABOUT CUSTOMS AND TAXES
In the event that a package is held at customs, the buyer shall be responsible for the payment of any taxes and customs duties applied to the package. Handbolaunpas is not responsible for customs costs, nor for any delivery delays caused by customs procedures. The customer may not return their order for this reason, except in the event of an error made by Handbolaunpas. If the customer decides to refuse delivery of the shipment or request its return for reasons other than a company error, the return shipping costs to our facilities, as well as the import duties and taxes generated upon the package's entry into Spain, will be borne entirely by the buyer and will be deducted from the total amount to be refunded.
PAYMENT METHODS
Online payment by credit card: Visa Electron and Mastercard. It is done through the secure payment gateway of Sermepa de Banc de Sabadell.
Account Deposit and Bank Transfer: Once the order has been placed, on our website we will provide you with the Handbol A UN PAS account number, where you will have to make the deposit within 24 hours, indicating the order number, your name and surname , and send the proof of payment by email to be able to send the package.
RETURNS OR EXCHANGE
Exchanges and returns are accepted as long as the product is in perfect condition, has not been used, and is returned with the original packaging, including warranties, tags, and instructions for use. Once the condition has been verified, we will begin the exchange or return process. All our products have a valid warranty as stated by Spanish law. The exchange or return must be made within 15 days of receiving the product. The transportation cost for exchanges will be covered by Handbolaunpas for purchases over €100, for changes in size or number, for non-promotional products, and for orders within the Spanish territory. Returns will always be the responsibility of the customer, who must pay for both return and original shipping, in case the original shipment was free.
For returns and exchanges outside mainland Spain and Portugal, the customer is 100% responsible for shipping costs and any potential customs fees.
In the case of defective products or incorrect shipments, all costs will be covered by Handbolaunpas. To make an exchange or return, please send us an email at [email protected] or call us at +34 93 763 42 84.
MANUFACTURER'S WARRANTY
The warranty period depends on the policy of each brand/manufacturer. Warranties take into account how the product has been used, and whether it may have been misused. The amount covered by the warranty is the amount paid for the product. Using a washing machine on the shoes will void the warranty.
Use beyond 3 months will affect how the defect is evaluated, whether it's a manufacturing defect or user damage. Manufacturing defects appear within 2 or 3 months of use. If the product is used daily, there may be more wear compared to less frequent use. All of this is assessed by the brand/manufacturer when processing the claim.
ORDER TRACKING
Orders can be tracked throughout the process:
• Through email, which we send from the store to report on the status.
• Using the order number for any questions or queries.